Retail Direct Property

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Frequently Asked Questions

Where can I find taxation guidance?

Please refer to the Taxation Guidance section of the website. Also refer to your individual taxation statements and corelating notes provided on the statement.

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How do I calculate the cost base for my investment?

Your cost base is generally the historic amount you paid for your units reduced by the tax deferred distributions you received over the period in which you held the units.

Please refer to the Summary of Distributions and Estimated Cost Base table for the estimated cost bases for each Syndicate.

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What is a Security holder Reference Number (SRN)?
The SRN is your investor number, and identifies you as the owner of your securities within Retail Direct Property.

SRN's begin with the letter 'I' followed by a series of numbers e.g. I20020000000 and can be found on your investment confirmation statement and your distribution statements.

You should quote your SRN whenever you correspond with Investor Services.

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How can I obtain copies of my distribution and annual taxation statements?

For replacement statements, please contact Investor Services on
1800 802 400 or email investor@retaildirectproperty.com.au

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What should I do if my distribution cheque has been lost or not received?
Please contact Investor Services to request a cancellation and reissue of the cheque.

Are you aware that you are able to get your distribution paid directly into a nominated bank account, building society or credit union avoiding such problems in the future and giving you instant access to your funds?

Simply complete a Request for Direct Credit of Payments form and return it to Investor Services.

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What is a NAB?
NAB is an abbreviation for Net Asset Backing. Retail Direct Property has adopted a Net Asset Backing approach to syndicate unit valuation. Retail Direct Property believes the NAB unit value is the most appropriate way to reflect the fair value of the underlying investment by taking into account the fixed term, illiquid nature of a syndicate.

Retail Direct Property releases updated NAB's every 6 months.

Latest NAB Valuations

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When will I receive my annual taxation statement?
Annual taxation statements are mailed to investors at the end of August each year.

The annual taxation statement shows the taxation components of the distribution payments made throughout the year. Investors should wait to receive this statement before lodging their tax return.

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Do I have to tell you when I change financial advisers?
You are not obliged to advise us when you change financial advisers, however to ensure that your adviser is able to obtain information regarding your investment, it is best that you do notify us.

A letter confirming your new adviser's details, signed by all security holders should be sent to Investor Services to register this change.

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How do I update my address?

To update your address, please complete a Change of Address Request form and return to Investor Services.

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How do I find out when my investment started?
Select your Syndicate from the Syndicate Portfolio and refer to the timeline of events provided.

For historical figures, refer to the Summary of Distributions and Estimated Cost Bases.

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Where can I obtain historical distribution and Net Asset Backing (NAB) figures for my investment?
Select your Syndicate from the Syndicate Portfolio and refer to the historical distribution and NAB table.

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What is a certified copy?
A certified copy, is a copy of an original document that has been certified as a true and correct copy by a person who is authorised to witness a statutory declaration. Persons who are authorised to witness statutory declarations (under the Commonwealth Statutory Declarations Act 1959) include:
  • Accountant (Chartered or Certified)
  • Clerk of a Court
  • Commissioner for Affidavits
  • Commissioner for Declarations
  • Dentist
  • Justice of the Peace
  • Legal Practitioner
  • Magistrate
  • Medical Practitioners
  • Nurse
  • Pharmacists
  • Police Officer
  • Post Office Manager
  • Sheriff or Sheriff's Officer
  • Teacher
  • Veterinary Surgeon

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